HTK Blog
Loyalty & CX insights to help you build better customer relationships
3 Tips for a Stress-Free Loyalty Platform Migration
Maybe your loyalty program has been slowly declining, maybe it's never quite lived up to expectations - either way, you know it's time to make a change. But what if it's not just your program mechanics that need an overhaul? What if you need a whole new platform?...
Moving from a loyalty program to a loyalty strategy
An extended version of this post first appeared in Loyalty Management Magazine, Q2 2018. Traditional, transaction-based loyalty programs may be on their way out - but there's still a place for engagement-based programs, which reward customers for their loyal...
Give word-of-mouth marketing the attention it deserves
As marketers, we know it's kind of a big deal when our customers start sharing positive things about our brand, whether on social networks, blogs, review sites or any other digital channels (not to mention all the conversations that happen offline). And when you've...
How To: Identify valuable customers with Horizon
It seems logical to measure a customer’s value based on how much they spend – but if that’s the only factor you’re using, you could be missing a trick. For example, a lower-spending customer may be engaging more with your business than a high spender, helping to...
Are you measuring customers’ true value?
Your customers' value isn't just determined by the money they spend with your business. Now, you might be rolling your eyes and thinking "Obviously... we treat our customers as people, not dollar signs" - which is awesome. But it's not what I'm talking about here....
Why in-store engagement matters
The recipe for a good in-store experience may seem like something that was mastered a long time ago. Not everyone is necessarily doing it well, mind you, but the retail industry in general knows what needs to be done: design the physical space well, display products...
Tech trends that will impact loyalty in 2018
As you're settling into 2018, it's a good time to review your plans for the year ahead - and prepare your marketing, loyalty and CX strategies for the changes that are coming. As always, developments in technology will have a key role to play in shaping marketers'...
Q&A: The Future of In-store Mobile Engagement
The CX industry has seen a lot of promising tech developments this past year – the continued rise of mobile payments, improvements in AI and machine learning, increased adoption of smart devices, growing consumer interest in things like AR and VR… The list goes on....
The value of attention: How retailers can respond to Amazon’s latest patent
With all the Christmas and holiday hubbub, an interesting bit of tech news may have slipped under your radar: Amazon, the customer experience trendsetter, has been awarded a patent which could have significant implications for ecommerce retailers. Their new tech,...