Complimentary Report:
Customer Experience & Loyalty

This special report from The Times and Raconteur examines the impact of customer experience on brand loyalty.


Packed with data and case studies, the report looks at how technology is affecting the customer experience, trends in personalization and generational challenges.

Download now

Grow customer loyalty faster with
experiences powered by insight

Take a Quick Tour

What we do

Horizon is a new breed of loyalty solution, designed to help you create exceptional customer experiences
that increase retention, grow revenue and boost profit.
Combining big-data management with marketing automation and a powerful loyalty engine, Horizon is feature-rich
but amazingly simple to use.
Horizon provides the deep customer insight you need, plus the right tools to action that insight
‘in the moment’ across all channels, to engage customers like never before.

Advanced customer insight at your fingertips

Creating engaging experiences is easier when you have a deep understanding of your customers. Horizon’s unique ELVIS framework pulls actionable customer insight to the surface, and scores each customer’s engagement, loyalty, value, influence and sentiment in real-time.

With ELVIS, you can personalise interactions, monitor the health of your customer relationships and deliver experiences that drive lasting loyalty.


“B2C marketers should evaluate its proprietary ELVIS insight framework…”

Vendor Landscape: Cross-Channel Campaign Management, Forrester Research,
Inc., March 27, 2017.

Solutions for every stage of your loyalty journey

Promotional Campaigns

Data-rich and quick to deploy, Horizon elevates tactical campaigns into stepping-stones toward loyalty.

Loyalty for Brands

Discover who your customers are, reward advocacy and increase lifetime value — all without the need for EPOS integration.

Loyalty for Enterprise

Cut through the complexity of data, content and strategy management — Horizon puts loyalty at the heart of your enterprise.

Fast to implement, easy to use

Strategic Consulting

Whether you’re creating a new loyalty strategy or refreshing an existing program, we can take you from concept to results in record time.

Cloud Software

Our unique ELVIS insight framework powers compelling ‘in the moment’ experiences across all channels and touchpoints.

Managed Service

Horizon is engineered to be easy to use — but we’re still happy to help. Services range from ad-hoc support through to full program delivery.

Latest from our blog…

Loyalty is more than a program

Consider the last time you joined a loyalty program. Was it then, as you signed up, that you first decided you felt loyal to that business? Chances are, the answer is no. Whether you were already fond of the brand or simply wanted to save a bit of...
Read More

5 Great Ideas to Steal from Loyalty Masters

They say great artists always steal from the masters - and loyalty marketing can certainly be an art. There's a lot of wisdom in learning from what the experts do (or don't do) well. So whether you're revamping an existing loyalty program or...
Read More

Beyond the hype: Integrating new channels into your loyalty marketing strategy

Do you remember the launch of Google+? Way back in 2011, when it was invite only, the social network gained over 10 million users in the first two weeks. It seemed almost certain to replace Facebook, or at least give the social media giant some...
Read More

Loyalty is broken. Omnichannel can fix it.

A few years ago there was a great debate going on in the marketing world about "multichannel" versus "omnichannel". Omnichannel was the new-comer and although it sounded flashy and exciting, it still had the hollow ring of a marketing buzzword....
Read More

Customer satisfaction does not equal loyalty

Your satisfied customers aren’t loyal - not necessarily, anyway. Customer satisfaction and loyalty are often talked about in tandem these days and for good reason. Consistently unsatisfied customers certainly won’t become brand loyalists or give...
Read More

Get in touch...