True loyalty —
powered by experience.

Grow customer lifetime value, with AI-powered insight and smarter engagement.

Get in touch

True loyalty — powered by experience.

Grow customer lifetime value, with AI-powered insight and smarter engagement.

Software & services to help you win in the age of the customer.

Strategic Consultancy & Services

Expert guidance for all your CRM and loyalty projects, on an ongoing or one-off basis

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CRM & Customer Engagement Solutions

Insight-driven software and managed services to engage the customer of tomorrow

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Loyalty Software & Program Delivery

Flexible SaaS-based loyalty software, built for a new era of customer experiences

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Loyalty Program Replatforming

A smooth transition to a platform that’s built for the future of loyalty

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Find your path to profitable customer relationships

If you’re struggling to get value from your customer data – to apply it to your marketing, deliver better CX and grow lifetime value – you’re not alone.

But you don’t have to be held back by low resources, legacy tools or a lack of insight. HTK combines advanced software and expert advice to offer:

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Extra support to take pressure off your busy team — while still giving you plenty of control

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Advanced personalization and recommendation tools, joined up & powered by real insight

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The ability to innovate, without complex software integrations or a hefty price tag

Software for the new era of customer experience

The Horizon Hub is software to power your loyalty strategy, now and in the future. It’s all the features you need in one comprehensive, easy-to-deploy platform.

  • Highly customizable database — a single source of truth for customer engagement
  • Unique insight tools and frameworks, for deep customer understanding
  • AI-powered personalization and recommendation tools
  • Multi-channel messaging — including mobile apps, location tech and voice
  • Access to the latest features, without complicated upgrades or extra fees
Explore Horizon
Explore Horizon

“B2C marketers should evaluate its proprietary ELVIS insight framework…”

Vendor Landscape: Cross-Channel Campaign Management,
Forrester Research, Inc., March 27, 2017.

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Leading brands choose Horizon

  • Texaco
  • American Family Insurance
  • O2
  • Specsavers
  • Pallas Foods
  • Gaelic Athletics Association

Latest from our blog…

Engaging the Next Generation: a Gen Z Perspective

In this post, our marketing intern, Harriet, discusses ways brands can better engage with the next generation of empowered consumers - Generation Z. Centennials - otherwise known as Generation Z - are exceeding Millennials. Research has shown that...
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Mastering Data Management for Better Personalization

If you’re pursuing personalization as part of your marketing strategy, you’ll know how important data is to the end result. After all, it’s hard to give each customer a tailored experience if you don’t know who they are, how they shop or what...
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The Best Way to Grow Customer Loyalty – Without a Program

If a loyalty program isn’t right for your business, how do you invest in customer retention and loyalty? The solution lies in creating emotional connections through personalized engagement. Google “how to grow customer loyalty” and you’ll find...
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The CX-driven Marketer’s Guide to AI: Introduction

For marketing leaders, especially in high growth spaces like retail, the pressure to keep up with the latest tech is high. Be more data-driven. Be more customer-centric. Put AI in everything. It’s a lot to keep up with, and it’s enough to drive any...
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3 Ways to Power Up Your CX in 2019

Are your customer experience initiatives moving the needle? Are they differentiating you from the competition or meeting customers’ expectations? If the answer is anything other than a resounding “Yes!”, don’t worry - you’re not alone. A recent...
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