True loyalty —
powered by experience.

Grow customer lifetime value, with AI-powered insight and smarter engagement.

True loyalty — powered by experience.

Grow customer lifetime value, with AI-powered insight and smarter engagement.

Software & services to help you win in the age of the customer.

Strategic Consultancy & Services

Expert guidance for all your CRM and loyalty projects, on an ongoing or one-off basis

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CRM & Customer Engagement Solutions

Insight-driven software and managed services to engage the customer of tomorrow

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Loyalty Software & Program Delivery

Flexible SaaS-based loyalty software, built for a new era of customer experiences

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Loyalty Program Replatforming

A smooth transition to a platform that’s built for the future of loyalty

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Find your path to profitable customer relationships

If you’re struggling to get value from your customer data – to apply it to your marketing, deliver better CX and grow lifetime value – you’re not alone.

But you don’t have to be held back by low resources, legacy tools or a lack of insight. HTK combines advanced software and expert advice to offer:


Extra support to take pressure off your busy team — while still giving you plenty of control


Advanced personalization and recommendation tools, joined up & powered by real insight


The ability to innovate, without complex software integrations or a hefty price tag

Software for the new era of customer experience

The Horizon Hub is software to power your loyalty strategy, now and in the future. It’s all the features you need in one comprehensive, easy-to-deploy platform.

  • Highly customizable database — a single source of truth for customer engagement
  • Unique insight tools and frameworks, for deep customer understanding
  • AI-powered personalization and recommendation tools
  • Multi-channel messaging — including mobile apps, location tech and voice
  • Access to the latest features, without complicated upgrades or extra fees

“B2C marketers should evaluate its proprietary ELVIS insight framework…”

Vendor Landscape: Cross-Channel Campaign Management,
Forrester Research, Inc., March 27, 2017.

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Leading brands choose Horizon

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