Help & Support

Support with Horizon

Our Horizon support services and solutions are designed to provide you the help you need, where and when you need it most.

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Working with us means you get more than just a solution, you'll experience a true partnership built on trust and support.

HTK and ITA Group can offer everything you need to support your program from inception to delivery. With proactive expertise with solution scoping and implementation, to ongoing technical support.

  • Single point of contact for your solution strategy
  • A dedicated scope and solution development team
  • Launch plan development and management 
  • Proactive systems configuration support
  • Virtual help center and ticketing system
Our business is your business, and we are dedicated to making every part of the experience as valuable as possible. 
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Embrace Frictionless Support with Horizon

Imagine a world where your software runs flawlessly, glitches are a distant memory, and technical support is a breeze. With Horizon’s comprehensive support services, that utopia becomes your reality.

Building a flourishing loyalty program can feel like nurturing a garden – exciting, yet intricate. With HTK and ITA Group by your side, you don’t have to navigate the complex tasks alone. We offer the full spectrum of support, from planting the seeds of your program in the planning stage to cultivating its growth with ongoing expertise.

Partnered with ITA Group our customer solutions are here to help you not only achieve, but surpass your objectives.

Building a robust, impactful loyalty program requires more than just a good idea. It demands expert guidance and unwavering support throughout the entire journey. HTK and ITA Group are your one-stop shop for success, offering everything you need to take your program from fledgling concept to thriving reality.

  • Seamless Collaboration: Ditch the vendor juggling act. We provide a dedicated team that becomes an extension of yours, overseeing every stage of your program’s evolution.
  • Tailored Solutions: Forget cookie-cutter approaches. We work closely with you to understand your unique goals and craft a custom loyalty program that resonates with your audience.
  • Expert Navigation: Launching a program can be tricky. We’re your roadmap, meticulously planning and managing your launch for a smooth, impactful debut.
  • Always In Your Corner: Our technical support never sleeps. With a virtual help centre and responsive ticketing system, you’ll always have access to expert guidance.
More Than Just Support, We’re Partners:
Your program’s success is our success. We’re not just consultants, we’re invested in your long-term growth. That’s why we go the extra mile, providing proactive assistance, continuous optimisation, and unwavering dedication to making your program a shining example of customer engagement.

Ready to Launch Your Loyalty Powerhouse?

Don’t settle for a loyalty program that stagnates. Choose HTK and ITA Group – your trusted navigators on the path to customer obsession. We’ll help you craft a program so irresistible, it becomes a magnet for brand advocates, ignites a wildfire of engagement, and fuels revenue growth that surpasses your wildest dreams. Let’s embark on this journey together – contact us today and turn your loyalty vision into a reality that blooms with success.

Contact our team of data and technology experts today and let’s unlock the full potential of your program. Together, we’ll build a loyalty empire that drives engagement, boosts revenue, and fosters lasting customer relationships.

Explore how businesses across the globe are leveraging Horizon to create better human experiences

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Krispy Kreme – Designing an integrated, multi-channel Loyalty program for leading UK retailer.

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Connect with HTK's engagement experts

Ready to talk? Let’s explore how HTK Horizon can help improve your customer experiences, inspire measurable loyalty and drive lifetime customer value.