Automating Personalized Customer Conversations with AI

Automating Personalized Customer Conversations with AI

Htk guide

robot article

Get inspired with 3 practical examples of AI-powered personalization.

In this ebook, you’ll find achievable use cases and valuable takeaways to help you get started on your journey towards personalized customer conversations.

Download it now to learn how AI can help:

  • collect and handle feedback after an in-store return,
  • ensure a high-value customer has a smooth experience, and
  • follow up an interaction with the next best message.

Personalized conversations matter.

They make customers feel valued, deepening loyalty and driving repeat purchase. But with legacy technology, complicated processes and disjointed data, delivering those experiences hasn’t been easy.

New AI-powered technologies are making it possible for brands to have truly one-to-one conversations with customers whether they’re answering a support query or following up on a recent purchase.

But knowing that AI can help isn’t the same as knowing how to apply it to real customer conversations. That’s where this ebook can help by diving into three scenarios where AI can add value to a two-way interaction.