About HTK

Helping business grow through smarter customer engagement

Welcome to HTK

Today, businesses compete on the basis of customer experience. Those that can add real value across the customer journey — through product quality, excellent service and relevant engagement — are the ones that win.

Since 1996, we’ve been helping businesses power that relevant engagement with customer data, to deliver personalized experiences that drive sales and retention.

Find out more about what we do →

Key Facts

  • Founded 1996
  • CEO & founder: Marlon Bowser
  • Privately-owned
  • Headquarters: Ipswich, UK

We believe in…

Speed

In a real-time world, businesses need to adapt quickly. A smart, agile approach is key to getting projects off the ground (& delivering real ROI) faster.

Flexibility

What’s right for one business may not fit for another — and what works today might not tomorrow. Businesses need custom solutions that they can control.

Innovation

Catching up to the pack isn’t enough; businesses that win need to lead it. From product development to strategy, innovation is at the heart of everything we do.

Simplicity

Technology should simplify things, not complicate them — whether that’s the end-customer’s experience of an engagement solution or our client’s workflow.

HTK Board of Directors

Stewart Davies | Chairman

Stewart Davies was the chief executive officer for BT Exact — BT’s research, technology and IT operations business — until March 2005. As well as his background in the telecommunications industry, Stewart has been chairman of a number of private equity-backed companies, primarily in the UK, and is also Chairman of the Advisory Board for NVP LLP, a US-based venture capital business.

Marlon Bowser | CEO

Marlon co-founded HTK in 1996, following 5 years at BT Labs working on some of the first commercial applications of advanced speech technology. With a first-class engineering degree from UMIST, Marlon is an active advisor to regional growth of the ICT Sector and proud to be a Suffolk Business Ambassador.

Justin Bowser | COO

Justin is responsible for HTK’s day-to-day operations including infrastructure, security and project delivery. He also consults on all aspects of Horizon, and has particular interests in gamification and machine learning. When not talking to customers about HTK Horizon and how it can bring them greater success, Justin can be found in his kitchen or his old 4.5 litre V8 TVR Chimaera.

John Martyn | CFO

John has over 15 years’ experience in software and high-tech businesses, based both in Cambridge and internationally. He was financial controller at ARM Holdings and later CFO for Geneva Technology before its merger with Convergys Inc in 2001, when he took over as their European CFO.

Pete Thompson | Chief Product Officer

Pete is responsible for delivering the vision and strategy for the HTK product suite. He comes from a strong background in Product Management and Business Analysis and has worked in software development across a number of sectors, including telecommunications, mobile resource management and insurance.

HTK Board of Directors

Stewart Davies: Chairman

Stewart Davies was the chief executive officer for BT Exact — BT’s research, technology and IT operations business — until March 2005. As well as his background in the telecommunications industry, Stewart has been chairman of a number of private equity-backed companies, primarily in the UK, and is also Chairman of the Advisory Board for NVP LLP, a US-based venture capital business.

Marlon Bowser: CEO

Marlon co-founded HTK in 1996, following 5 years at BT Labs working on some of the first commercial applications of advanced speech technology. With a first-class engineering degree from UMIST, Marlon is an active advisor to regional growth of the ICT Sector and proud to be a Suffolk Business Ambassador.

Justin Bowser: COO

Justin is responsible for HTK’s day-to-day operations including infrastructure, security and project delivery. He also consults on all aspects of Horizon, and has particular interests in gamification and machine learning. When not talking to customers about HTK Horizon and how it can bring them greater success, Justin can be found in his kitchen or his old 4.5 litre V8 TVR Chimaera.

John Martyn: CFO

John has over 15 years’ experience in software and high-tech businesses, based both in Cambridge and internationally. He was financial controller at ARM Holdings and later CFO for Geneva Technology before its merger with Convergys Inc in 2001, when he took over as their European CFO.

Pete Thompson: Chief Product Officer

Pete is responsible for delivering the vision and strategy for the HTK product suite. He comes from a strong background in Product Management and Business Analysis and has worked in software development across a number of sectors, including telecommunications, mobile resource management and insurance.

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