Time to upgrade your loyalty platform?
The Horizon CX & Loyalty Cloud is a powerful, easy-to-use platform for delivering personalised, engaging loyalty programs. Our experienced team can get your current program up-and-running on Horizon with ease.
Future-proof your loyalty program
When your loyalty platform is no longer cutting it – whether it’s difficult to use, pricey, limited on features, or simply not driving results – it’s time for a change. But choosing the right solution can be a challenge. You need a platform that can meet your program where it’s at and help you transition to the cutting-edge of loyalty program strategy.
The Horizon CX & Loyalty Cloud offers comprehensive loyalty program management, backed by an intelligent customer data platform. With multichannel support, AI-powered insights and a focus on emotional engagement, Horizon is ready to take your loyalty program forward.
Loyalty replatforming, without the headaches
Replatforming your loyalty program can come with a lot of unknowns…
- Will a new platform be able to support the current program’s features?
- Does the overall program design need a rethink?
- How will you manage integrations with the rest of your carefully selected tech stack?
- How will your members respond to the change?
At HTK, we’ve got plenty of experience replatforming large loyalty programs with complex features onto our powerful, easy-to-use Horizon CX & Loyalty Cloud. With APIs and packaged integrations, Horizon can easily slot into your existing tech stack.
And with a wealth of industry experience, our team is well-equipped to advise on loyalty strategy and ensure a seamless transition for your members.
Strategic advice & program design
Advanced loyalty mechanics
Easy integrations (packaged & API)
Ongoing program management
Download The Ultimate Guide to Loyalty Replatforming
See what Horizon can do in a 25-minute video tour
All the tools you need to grow lasting loyalty
Personalised, data-driven experiences for every customer
With Horizon PlusPoint, you can easily create engaging, personalized experiences for every customer – to grow emotional loyalty and boost revenue.
Automatically recommend the best activities and rewards for each customer, based on AI-powered insights. And deliver them, along with other tailored content, through a personalized loyalty portal, via a mobile app or at checkout.
Rewarding loyalty — beyond the transaction
Go beyond the point of purchase, to reward and encourage the behaviours that contribute to lasting, emotional loyalty.
With Horizon PlusPoint, you can reward customers for completing a range of customizable activities that help them connect with your brand, including:
- engaging with targeted content (videos, blog posts, etc.)
- filling out surveys or quizzes
- sharing content and referring friends through social media
Engage with members on any channel
A key factor in emotional loyalty is convenience – and that requires the ability to meet members where they’re at, on whatever channel they choose.
Horizon makes it easy to deliver personalised member experiences on any channel – whether it’s a mobile app, your e-commerce storefront, or in-store at the till.
Key platform features
Award points for the behaviors that drive loyalty — beyond the moment of purchase
Custom loyalty portal
Give members an engaging, mobile-friendly way to keep up with the program
Allow multiple brands to contribute to the earning and burning of points
Connect to an in-store POS, integrate with your mobile app & more with rich APIs
Deliver real-time offer recommendations, tailored to each member
Boost engagement with member tiers, loyalty groups and more
Interested in replatforming your loyalty program?
Watch the 25-minute video tour, to get a comprehensive overview of Horizon and see how you can grow customer value through personalised loyalty and CX. Or reach out to us with any questions — we’re always happy to discuss your unique program needs.