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Manage

Customer data management

A true 360Âº view of your customer data.

Analyse

Machine learning & AI data insights

Actionable insights at your fingertips.

Customer relationship scoring

Measure the engagement metrics that matter.

Engage

Real-time promotions management

Deliver the right promotion at the right time.

Customer loyalty & retention

Rewarding loyalty beyond the transaction.

Marketing automation

Exceed expectations across every channel.
Solutions
Use Cases

Real-time customer insights

Enhancing the customer experience with real-time data insights.

Loyalty and reward programs

The Future of Customer Experience and Loyalty.

Public sector solutions

Deliver secure and valuable experiences to your citizens and community.

Interactive voice response (IVR)

Empower your customers with interactive voice (IVR) solutions.

Services

Implementation & consultancy

Strategy and program implementation expertise.

Horizon support services

Assistance when and where you need it most.

Security & data protection

Keeping your customer data, safe, secure and compliant.

Integrations

Working seamlessly with your existing marketing tech stack.
Integrations
Resources
Learn

Resources hub

Explore our online resource library of research, insights and helpful guides.

Blog

Get the latest ITA Group, customer experience and loyalty landscape news here.

Case studies

Learn how brands are creating better human experiences with Horizon.

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Guides

Automating Personalized Customer Conversations with AI

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Krispy Kreme – Designing an integrated, multi-channel Loyalty program for leading UK retailer.

Learn about how Krispy Kreme UK energised their loyalty and rewards program using Horizon technology.

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HTK is a leading cloud-based software-as-a-service provider, empowering brands with innovative data insights, machine learning and loyalty marketing solutions.

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Customer data management
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Customer relationship scoring
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