Automating Personalized Customer
Conversations with AI

Get inspired with 3 practical examples of AI-powered personalization.

In this ebook, you’ll find achievable use cases – and valuable takeaways – to help you get started on your journey towards personalized customer conversations.

Download it now to learn how AI can help:

• collect and handle feedback after an in-store return,
• ensure a high-value customer has a smooth experience, and
• follow up an interaction with the next best message.

Personalized conversations matter.

They make customers feel valued – deepening loyalty and driving repeat purchase. But with legacy technology, complicated processes and disjointed data, delivering those experiences hasn’t been easy.

New AI-powered technologies are making it possible for brands to have truly one-to-one conversations with customers – whether they’re answering a support query or following up on a recent purchase.

But knowing that AI can help isn’t the same as knowing how to apply it to real customer conversations. That’s where this ebook can help – diving into three scenarios where AI can add value to a two-way interaction.