Take control of your loyalty strategy
The telco companies that succeed in the ‘Age of the Customer’ are those that go beyond providing a service, to create an engaging experience.
Horizon can help your telco business create customer experiences that win hearts and drive advocacy.
Engage and retain valuable customers
The telco companies that succeed in connecting and engaging with customers more effectively will gain direct competitive advantage.
Those that don’t could see a decrease of up to 65% in revenue from customers who perceive they are having a poor experience.
Now you can use the power of technology to harness and centralize your data, (no matter the source), extract the critical insights you need and optimize your ability to create the experience your customers want.
A new Horizon for loyalty
The Horizon Loyalty Hub was built from the ground up to help businesses focus on addressing the new era of consumer demand, by providing the ability to engage with your customers individually at scale and in real-time.
Horizon has unbeatable speed of implementation, is super-easy to use and delivers return on investment quicker than any other solution on the market.
We empower our clients to be leaders in their fields by creating profitable, long-lasting customer relationships and delivering in-the-moment customer experiences that are truly personal, going way beyond traditional loyalty marketing techniques.
Horizon offers unparalleled results.
Why choose Horizon
Empowered customers demand that you show you care and are really listening to their feedback. Here’s how Horizon can help you meet these demands:
- Save time and money by quickly and simply bringing all your customer data into one easily accessible place
- Reduce customer churn by offering personalized one-to-one experiences at scale
- Gain the deep customer insights you need by accessing and analyzing your customer data in realtime
- Use the insights you generate to develop new product features, service bundles or new highly targeted marketing campaigns
- Increase profit by shifting your marketing strategies beyond price and promotions
- Focus on cultivating loyalty during “moments that matter” to retain your customers
- Achieve more prolific social advocacy using our built-in social features
Case Study: 261% uplift in check-ins to the O2 Priority app
Priority is O2’s award-winning mobile app, and with over 3 million registered users, it’s one of Europe’s largest loyalty programmes.
As part of their omnichannel strategy for customer retention, we delivered targeted rewards that drove a 261% up-lift in check-ins to the O2 Priority app.
Reducing Customer Churn [Free Guide]
Churn is a boardroom issue. Many execs are now focussing on churn rates as a key indicator of potential long-term business performance and profitability.
This guide will show you:
- how to identify customers who are likely to churn
- how to re-engage at-risk customers before they lapse
- how to use your data more effectively to reduce churn
Learn how to make data-driven decisions and create personalized experiences that retain profitable customers.