HTK Privacy Policy

Company address Chapmans Warehouse, Wherry Quay, Ipswich IP4 1AS, UK.

HTK can be contacted by telephone on +44 (0)870 600 2311, by fax on +44 (0)870 600 2312 or via e-mail at

HTK collects only the domain name, but not the e-mail address of visitors to HTK’s website, the e-mail addresses of those who post messages to HTK’s bulletin board, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information HTK collects is used to improve the content of HTK’s website, used to notify consumers about updates to HTK’s website and HTK’s partners to help them contact website visitors for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address or use the unsubscribe link on HTK’s marketing emails.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. Please provide us with your exact name and address. HTK will ensure your name is removed from the list.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail to the above address, calling us at the above telephone number or by writing to us. Please provide us with your name and phone number. HTK will ensure your name is removed from the list HTK shares with HTK’s partners.

With respect to Ad Servers: HTK do not partner with or have special relationships with any ad server companies.

From time to time, HTK may use customer information for new, unanticipated uses not previously disclosed in HTK’s privacy notice. If HTK’s information practices change at some time in the future HTK will post the policy changes to HTK’s website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at HTK’s website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address.

Upon request HTK will provide site visitors with access to contact information (e.g. name, address, phone number) that HTK maintain about them. Website users can access this information by e-mailing or writing to us at the above address. HTK offer visitors the ability to have inaccuracies corrected in contact information.

Use of Cookies

This site does not use cookies to collect personally identifiable information about you. Please be aware that restricting cookies may impact on the functionality of this website. This site uses a limited number of third party suppliers to provide specific functionality.

The website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to evaluate your use of the website and compile reports for us on activity on the site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to reject or delete this cookie:

If you wish to restrict or block cookies which are set as a result of visiting this website, or indeed any other website, you can do this with your browser settings. The Help menu within your browser should tell you how to do this. Useful information about cookies and how to control them on a wide variety of browsers can be found at

Read our full cookie policy


HTK has appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.




Horizon Social Community for Facebook – Privacy


This privacy policy will help you understand how we use and store your data if you are an end-user of one of our Facebook apps. This means that you are a member of a loyalty programme run by one of our clients, and you have agreed to connect your loyalty account to your Facebook account.


When we talk about “we”, “us”, or “HTK” in this document, we’re referring to the company HTK Limited, which operates at Chapmans Warehouse, Wherry Quay, Ipswich, UK, IP4 1AS, and can be found online at

“The Brand” is the company to whom you’ve directly provided your details when signing up to their loyalty programme.

When we reference “Horizon” or “our software”, we’re talking about the Horizon Loyalty Hub – the software we build and maintain, which the Brand uses to run their marketing and loyalty programme. This is the software that will collect and store your data when you connect your Facebook account.

“The Loyalty Portal” refers to the website where you log-in to your loyalty account, view your points balance, redeem rewards and otherwise interact with the loyalty programme.


1. Information we collect and store

1.1 Basic profile data

When you sign up to the Brand’s Loyalty Portal, you’ll have the option to log in with your Facebook account. If you choose to do so, Horizon will automatically collect the following information from your Facebook profile:

  • First and last name
  • Email address
  • Profile picture

If you already have a Loyalty Portal account and choose to link your Facebook profile later on, you’ll be granting us the same level of access outlined above.

1.2 Extended profile data

Once you have connected your Facebook account, you will have the option to share additional profile information with the Brand, so they can give you a more personalised experience and better rewards. If you choose to share your profile information, we will collect:

  • Pages you’ve liked, including:
    • Books
    • Movies
    • Music
    • Television
    • Games
  • Your birthday
  • Your gender
  • Your relationship status

This will allow Horizon to present more targeted offers and rewards for you to redeem within the Brand’s Loyalty Portal.

1.3 Interaction with your posts

When you post to Facebook via the Brand’s Loyalty Portal, Horizon will track interactions with your post in order to award you additional loyalty points. We’ll collect information on:

  • How many likes your post receives within the first 24 hours
  • When a friend clicks on your link and joins the loyalty programme
  • When a friend clicks on your link and makes a purchase

We’ll only collect this information for posts you’ve made via the Loyalty Portal, using our software.


2. How we use your data

It’s up to the Brand to decide how they use your data for marketing purposes – you should check their privacy policy, which should be accessible from their website, to find out more.

Our software will use your data only for the purposes outlined below.

2.1 Rewarding your social activity

Connecting your account will allow Horizon to post to your Facebook timeline, but only when you click to share a reward or offer from the Loyalty Portal to earn loyalty points. You’ll be able to review and edit the post before sharing.

Once you’ve shared a link from the Loyalty Portal, Horizon will track the number of Facebook “likes” your post receives – we’ll use this information to award you additional loyalty points.

2.2 Personalising offers and rewards

Our software will use the information you share to determine which rewards and offers will be most relevant to you, based on criteria that the Brand has set. The rewards Horizon selects will be highlighted in your personalised rewards section when you log-in to the Loyalty Portal. This will help you find rewards that match your interests more easily.

We’ll use your birthday to enable the Brand to present you with a personalised offer on the day, if they choose.

2.4 Marketing insights

Connecting your Facebook account to your Loyalty Portal account does not mean you will be opted in to receive marketing communications from the Brand. However, if you have signed up to receive marketing from the Brand, the Facebook data you share may be used to target these marketing messages.

Whether or not you have opted in to receive marketing, Horizon will use your data to help the Brand understand the interests and demographics of their loyalty programme members. This means that your data will be aggregated with that of other programme members to show the Brand the top pages (e.g. TV programmes, bands, films, etc.) liked by their customer base.


3. Keeping your data secure

HTK is committed to keeping your information safe, and we take reasonable steps to do so.

3.1 Who can see your data

The social profile information you share will be stored in our secure database and may be aggregated with other data you’ve shared with the Brand. This data may be visible to employees of the Brand who use our software for marketing or customer service purposes.

It may also be visible to employees of HTK who access the Brand’s account to run marketing or loyalty campaigns on their behalf, or to provide software support.

3.2 Who owns your data

You own any data you share, unless otherwise specified in the privacy policy of Facebook or the Brand. The ways in which your data can be used by the Brand are subject to the conditions set out in their privacy policy – this means they could choose to share it with third parties and use it for marketing purposes beyond those defined in this document. You should check their website to find out more. We are not responsible for any misuse of your data by the Brand.

HTK does not own your data, will not remove any personally identifiable information from the Brand’s database, and will not sell or pass on your information to third parties, except where required by law.


4. Your choices

We will not collect any data or post to your page without your consent. You have the option to disconnect your account at any time. This can be done by signing in to your account on the Brand’s Loyalty Portal and visiting the “Account” or “Settings” page. Disconnecting your account will remove the loyalty points you originally earned for linking it.

The Brand will not be able to see the individual pages you like associated with your contact record in our software – this data is only used to show the Brand aggregate information about the common interests of their loyalty members, or to group all of their loyalty members by similar interests for the purpose of sending targeted communications or rewards.

If you choose to close your loyalty account entirely, we will retain the data you have shared for 90 days. Horizon will no longer have access to your profile either to collect data or create posts.