Onboarding & Training

All the support you need to get the most out of Horizon

We’re here to help you succeed.

Tired of generic training videos or do-it-yourself set-up? We’ll make sure your new loyalty or engagement solution starts out on the front foot – and keeps moving forward, even when we’ve handed over the reins. 

Whether you’re hands-on with the platform or not, our team is here to provide one-to-one onboarding and training to help you get the most out of your Horizon subscription.

Get up-and-running faster

Our onboarding service will get things set up for you quickly and smoothly. We’ll take care of all aspects of Horizon set-up, such as:

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Loyalty "earn and burn" business rules
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Offers, rewards & vouchers
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Custom point-earning activities
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Custom data fields
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Data cleanse & import
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GDPR-compliant opt-in management
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Email template build & testing
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Triggered & scheduled messages
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Online loyalty portal design & build
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Horizon users, permissions & licences
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Documented "Playbooks" for user training
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Custom API data integrations

Training tailored for you

Whether you want to be fully hands-on with Horizon or just need a good understanding of what it can, we can provide online or face-to-face training to suit your needs.

We’ll also produce a set of Playbooks, that provide step-by-step instructions for the key tasks that your team wants to perform.

Need additional training to onboard new team members or extend your marketing knowledge? We’re happy to provide follow-up sessions on request.

Get in touch…