Grow guest loyalty and drive repeat bookings
In the hospitality industry, the smallest nuances of a guest’s experience can have a big impact on their overall satisfaction — and, by extension, their loyalty.
Horizon combines depth of insight with targeted action to provide the unique, personalized experience guests desire.
Feature-rich, easy to use loyalty software — optimized for hotels
Horizon is a new breed of loyalty platform, with deep insight to deliver the personalized programs your customers want. And you won’t have to compromise on ease of use or speed of implementation to get powerful, actionable insight.
To drive continuous ROI, your loyalty programme must be able to go to market quickly and adapt to customer feedback as necessary. That’s why Horizon gives you real-time reports and enables you to make changes on the fly.
And because it’s optimized for hoteliers out of the box, you can be up and running within 60 days.
Profile guests in real-time
To deliver the experience guests want, you need data — accurate, actionable and up to date.
The Horizon Loyalty Hub enables you to breakdown silos and bring your data from different systems into one place, so you can act on key insights in real-time, while the guest is still with you.
Tailor every experience
Horizon engages each guest with personalized marketing messages and tailored rewards, for a relevant experience across channels.
Easily send reservation confirmations, collect feedback and cross-sell relevant services, to create a personalized experience before, during and after their stay.
Encourage direct bookings
Guests are willing to book direct if doing so delivers real value and adds to their overall experience.
Through tailored rewards and offers, and relevant interactions at every touchpoint, Horizon helps you retain guests and incentivize direct bookings.
Aligning revenue management & marketing strategy [eBook]
For many hotels, the amount paid in commission to OTAs is growing faster than revenue. And the question everyone’s asking is: “Can hotels compete?”
Yes – but only if marketers and revenue managers start to work together.
Find out how your hotel can better align these essential business functions in our whitepaper, “Why hotel marketers and revenue managers have to stop sleeping in separate beds”.