Reduce costs & exceed expectations with deeper insight.
Personalised citizen engagement leads to faster resolutions, greater satisfaction and ultimately, reduced costs. But to get there, you need insight and automation working hand-in-hand.
HTK Horizon is a data-driven citizen engagement platform that makes personalised interactions simple and cost-effective – whether you’re responding to a query, booking an appointment or broadcasting an alert.
Horizon’s unified citizen profiles and real-time, AI-powered data analysis provide deep insight into your base. And with multichannel marketing tools built in, you can act on that insight automatically – to get each citizen to the right outcome, faster.
Easy integration, tight security.
Horizon is designed to overcome data silos, integrating seamlessly with the rest of your systems with minimal IT involvement. From standard APIs to CSV imports, it’s easy to get data in and out.
And we’re committed to keeping that data safe. With over 20 years’ experience working in the public sector, information security is at the heart of everything we do.
Horizon conforms to top security standards, with external audits and penetration testing conducted regularly, and all staff security cleared.
Flexible solutions for all your citizen interactions.
Warn and inform
Relevant alerts that capture attention and improve safety.
Data gathering and analysis
Surveys and forms that feed straight into your database.
Simple tools to make services smarter and more efficient.
Keeping people connected and informed during a crisis.
Personalised interactions across email, mobile, IVR and more.
Triggered multichannel messages based on real-time data.