Outsmart the competition with personalized interactions
Customers expect you to be just like Amazon or Uber – always there, easy to engage with and totally personalized to them.
When companies like these set the bar for service, the question is: how will you keep up? Especially when you’re running a time-strapped team and wrangling data from siloed systems.
Horizon CXFlow works with your existing tech stack, to personalize each customer interaction, on any channel, using deep insight and AI-driven automation.
No coding, no data scientists – just great CX.
Drag-and-drop a better customer experience
Legacy systems, a lack of in-house skills, insight you can’t really use – lots of things can stop great CX initiatives in their tracks.
Horizon CXFlow takes the pain out of building better experiences. It integrates with all of your existing systems and channels – from social to CRM – to put rich customer insight behind every engagement.
And with a drag-and-drop interface, you can design AI-powered customer journeys, without needing a single line of code.
Smarter personalization on every channel
Visual drag-and-drop builder
Create intelligent customer journeys, no code needed
Rich customer insight
Connect with Horizon AutoPilot for AI-powered insight
Sentiment & context analysis
Understand customers in the moment, for better decisions
Google DialogFlow & CloudAI
Access the latest AI innovations in an easy-to-use interface
Flexible bot integrations
Add intelligence and personalization to chatbots
Join up social messaging apps, chatbots & marketing comms
Simple, personalized engagement. Coming soon.
Horizon CXFlow will be available early 2020. Sign up and be the first to know when we’ve launched.