CRM & Customer Engagement

Software and services to deliver exceptional customer experiences

The relationship between brand & customer has fundamentally changed.

And that means your approach to engaging them — and growing their value — must change too. The new customer experience isn’t about simply satisfying customer needs; it’s also about connecting with them on an emotional level.

But change isn’t always easy. Busy schedules and complicated, legacy technology make updating your customer engagement strategy a significant challenge. That’s where Horizon comes in…

The perfect platform to support your CRM and customer engagement strategy

Smarter Data Management

With GDPR-compliant data storage and secure infrastructure, Horizon is a smart place to manage customer data and permissions.

No More Data Siloes

Horizon’s APIs and packaged integrations make it easier to get data into one accessible location — in real-time, so you can use it while its fresh.

Flexible Customer Profiles

Build out customer profiles with relevant data and complement them with persona & lifecycle modelling — then segment based on any data or insight you hold.

Deep Contextual Insight

Better understand your customers (and their relationship with your brand) with at-a-glance insight, in-depth reporting and real-time behavior tracking.

Consistent Curated Experiences

Horizon’s recommendation engine is channel-agnostic — enabling seamless personalization and tailored offers, wherever they choose to engage.

Agile, Hands-on Control

Set user permissions, make changes on the fly, and tweak to your heart’s content — Horizon puts the power in your hands.

Plus, all the essentials…

Configurable database
Multi-channel messaging (app, mobile, email, IVR, direct mail)
Drag-and-drop email builder
Offer and promotions management
Landing page management
Phased and scheduled campaigns
Triggered messages
A/B testing and automation
Analytics and reporting

Campaign Management

Endless to-do lists holding back your CRM initiatives? We can help. Our experts can assist with designing and implementing omnichannel campaigns, on a recurring or ad-hoc basis.

Promotional Campaigns

Need to run a one-off promotion to move a particular product or boost sales? From design and implementation to ongoing KPI reporting, we can get your campaign up and running in a flash.

Fully Managed Service

From design and implementation, to reporting and innovating, we can take responsibility for end-to-end projects, taking the pressure off your team while delivering the results you need.

Get in touch…