If your business is competing on customer experience, chances are you’re collecting customer feedback. But how well is...

If your business is competing on customer experience, chances are you’re collecting customer feedback. But how well is...
RetailEXPO ran a series of virtual conference webinars recently, starting with an excellent presentation by Mark...
Back in the day, we had the famous Boxing Day sale. To use an analogy, it makes sense that turkeys are cheaper...
I’m going to tell a true story. On the 10th of July, as a belated birthday present to moi, I ordered some Sonos...
For marketing leaders, especially in high growth spaces like retail, the pressure to keep up with the latest tech is...
Are your customer experience initiatives moving the needle? Are they differentiating you from the competition or...
As marketers, we know it's kind of a big deal when our customers start sharing positive things about our brand,...
The recipe for a good in-store experience may seem like something that was mastered a long time ago. Not everyone is...
The CX industry has seen a lot of promising tech developments this past year – the continued rise of mobile payments,...
With all the Christmas and holiday hubbub, an interesting bit of tech news may have slipped under your radar: Amazon,...
Last week I attended Forrester's Customer Experience Forum, to check out the latest trends, challenges and best...
Those of us who work in the marketing industry hear a lot about how technology can improve the customer experience....