HTK Blog

Loyalty & CX insights to help you build better customer relationships

Q&A: The Future of In-store Mobile Engagement

The CX industry has seen a lot of promising tech developments this past year – the continued rise of mobile payments, improvements in AI and machine learning, increased adoption of smart devices, growing consumer interest in things like AR and VR… The list goes on....

Time to level-up your customer experience

Last week I attended Forrester's Customer Experience Forum, to check out the latest trends, challenges and best practices for CX design and strategy. Across a diverse range of topics, the consensus was clear: It's time for businesses to take their experiences to the...

What does the Internet of Things mean for loyalty?

Marketers tend to have a bit of a love-hate relationship with new tech. We love to get creative, imagining the possibilities and potential of the platforms, devices and gadgets that are constantly springing up. And we certainly don't want to be seen as laggards in...

Horizon Deep Dive: Measuring Success [Video]

.et_post_meta_wrapper img { display: none; } This is the twelfth and final post in our Horizon Deep Dive series. To catch up with previous videos, click here.   It's here - the final Deep Dive video! I'm wrapping up the series by looking at a few different ways to...

Horizon Deep Dive: Group Membership [Video]

.et_post_meta_wrapper img { display: none; } This is the eleventh post in our Horizon Deep Dive series. To follow along with the series (and receive exclusive content) click here.   Why offer group membership? A survey into financial services consumers found that 46%...

Horizon Deep Dive: ELVIS Insight [Video]

.et_post_meta_wrapper img { display: none; } This is the tenth post in our Horizon Deep Dive series. To follow along with the series (and receive exclusive content) click here.     ELVIS - a new way of measuring customer relationships Over the past several posts,...

Horizon Deep Dive: Loyalty Portal & App [Video]

.et_post_meta_wrapper img { display: none; } This is the ninth post in our Horizon Deep Dive series. To follow along with the series (and receive exclusive content) click here. Three characteristics of an engaging loyalty portal First things first - what do we mean by...