IVR: A dying channel? Think again…

IVR. “Interactive Voice Response”. We’ve all been there: phoning a company with the simple intention of speaking with a human being, and instead ending up listening to a banal voice recording: “Press 1 for misery. Press 2 for hopelessness”, and perhaps even a happy...

HTK accredited as a G-Cloud 5 supplier

We’re delighted to be approved again as an accredited supplier on the Government’s G-Cloud 5 Framework. G-Cloud aims to provide a dynamic supplier marketplace for government departments to buy cloud-based ICT services. But how’s it working out so far?...