Free IVR Consultancy
HTK Consultancy Offer
HTK is currently offering a free 'Excellence in Customer Interaction' consultancy package to assist you in making the most of your contact with customers.
The consultancy will review your current customer interaction and provide answers on how to improve the customer experience you provide. Suggestions may range from improvements you can make with your existing systems through to new Customer Interaction solutions which you could start using immediately. The documented output will be a high level strategy for the next 2 years on how to get the best from current and next generation calling and messaging technologies.
Following this first discovery session some time will be spent in the call centre, getting a full understanding of how you interact with your customers and what their needs are before revisiting the detail of client engagement in a round table discussion with relevant stake holders.
From these initial sessions HTK will be able to apply vast experience of Customer Interaction Management and associated technologies to provide you with a personalised report focused at a series of business objectives.
This is a limited offer so apply early.
Terms and Conditions of offer
To qualify for this consultancy your business would need to be based within the South East of England, have a customer contact team of more than 50 people and be willing to allocate key stakeholders to at least half a day with a focus on improving client engagement.
HTK Customer Interaction Consultancy - Free Package
Session 1: Discovery
The meeting of business stakeholders to capture what the business needs, what goals are in place and where the current plans lead. During this session HTK Consultants will get to know you and your business so any output from the day can be directly aligned.
Session 2: Customer Interaction
An information gathering exercise. Taking to call centre agents, listening to live customer calls and monitoring text interaction (email, SMS etc.) to understand the communication needs and processes in place today. This session provides HTK with a real insight into your Customer Interaction and how your customers want to conduct business with you.
Session 3: Connections
A final meeting to assess any questions from the review sessions and for HTK to present any initial thoughts to your business for feedback. This session sets the tone of the following report to ensure it not only meets expectations but exceeds them by being tailored and relevant to your business.
The final review session will cover the following areas:
The Art of the Possible
Overview of the HTK Horizon™ Service Delivery Platform focusing on the capabilities that would be most applicable for inclusion in a solution for the identified business problem . The aim of this session is to find the right balance of technology and customer interaction to be used for delivering solutions that meet the real needs of your business.
Realising Solutions
A discussion of what HTK could deliver to solve your business issues and help achieve your own goals. HTK's advisors will suggest some services and illustrate how they would work. Ideally from these initial suggestions a set of specific service requirements can be defined along with a clear view on how these will integrate with existing operational systems and deliver a quality interaction interface for the users of the service.
Outcomes
Planning of next steps and actions. From this point we should already have some answers and have been able to define a list of questions that still need answers. Outcomes is about clearly defining what needs to be done and how we should go about doing it together within realistic timescales.
To arrange your free consultation, please email sales@htk.co.uk