IVR is generally perceived by the public as an excuse for organisations who don’t want to pay for satisfactory customer service. That perception is hard to change, but the business benefit and cost savings can be tremendous.

If applied correctly and appropriately, considering the task at hand and the state of mind of the caller, using voice dialogues that are designed with an understanding of human perception and short-term memory, IVR can provide an excellent customer experience.

HTK has enormous expertise in the design and realisation of IVR systems. Much of this best-practice knowledge is packaged in HTK Horizon™, enabling HTK customers to build and deploy better hosted IVR services based on the VoiceXML standard.

HTK can provide the full range of 08xx and premium-rate telephone numbers, custom solution delivery and recording studio services. HTK Horizon™ IVR can be fully integrated with SMS messaging, including dual voice-and-text short-codes.