Landslide technical changes, driven by a convergence onto IP and the widespread availability of broadband Internet, have transformed the shape of the telecoms and IT marketplace.

Operational systems and business processes must become leaner and more agile, to bring service innovation to market more rapidly and to fully exploit the opportunity for cost saving, competitive differentiation and new revenue generation.

Because of the rapid pace of change and the costs associated with delivery of advanced capabilities, more and more companies are choosing to integrate network hosted services rather than build and provision in-house.

HTK Horizon™ provides organisations with on-demand access to a class-leading capability for customer interaction management. Horizon™ is based on open industry standards, enabling integration as part of a Service Oriented Architecture or IP Multimedia Subsystem (IMS) network.