Network IVR

The migration to SIP and multi-service networks enables advanced media capabilities, including interactive voice and video, to be integrated with the intelligent network in a wide range of new value-added services. The challenge to service providers is three-fold:

1. To cost-effectively gain access to the latest media capabilities
2. To integrate with legacy and next-generation IN platforms
3. To provide compelling market solutions and manage SLAs

Many service providers have a large real-estate of IVR ports, but the incremental cost of licensing and maintenance can be very high, and platforms are often geared more for the provision of internal services than to provide multi-tenanted market solutions that generate revenue.

HTK Horizon™ Network IVR includes five main components:

• A Media Gateway to convert between TDM and IP networks
• In Intelligent Resource Broker to distribute calls and manage run-time SLAs
• VoiceXML 2.0 IVR resource, compatible with Vicorp xMP and Cisco Audium
• A Management Console to provision new services and view real-time reports
• A Customer Portal for software-as-a-service network management

Individual components can be co-located or hosted by HTK, or a combination for optimal financial benefit and business agility, with full 24x7 service management.

HTK Horizon™ Network IVR provides cost-effective access to the latest Speech Technologies, fully integrated with legacy and next-generation intelligent network resources, and enables the provision of telecommunication software-as-a-service with full SLA governance and client policy management