Self-Service Telephone Access

Reduce Costs and Improve Effectiveness of all Telephone Interactions

HTK Horizon™ Customer Service reduces contact centre costs by delivering highly personalised self-service interaction with callers using the latest interactive voice response (IVR) technology and best-practice.

With a capacity in excess of 2,000 fully automated telephone ports, HTK Horizon™ Customer Service can cater for peaks in demand during an incident, delivering relevant and personalised information to callers.

Capacity is managed 'on-demand', meaning that you only pay for what you use, when you need it, saving significant ongoing costs for infrastructure and IT systems management.

Horizon™ Customer Service features include:

• Name and address capture
• Credit card payments
• Brochure fulfilment
• Call queuing with personalised 'on-hold' information
• Call-back to reduce inbound call demand at peak periods
• Integration with back-end CRM systems
• Call recording and audio mining
• Automated caller surveys for performance management
• Touch-tone or spoken options
• Full audit trail
• Real-time management information

Please contact us to discuss your requirements: info@htk.co.uk / 0870 600 2311