Appointment Reminders

Telephone and text appointment reminders - Reduce the cost of missed appointments

Horizon™ Account Management provides a suite of flexible on-demand services that can advise customers about forthcoming appointments, obtain confirmation that an appointment will be kept, and enable re-scheduling where necessary.

Use it to:

• Remind customers about a forthcoming appointment
• Enable re-scheduling of appointments where necessary
• Provide a follow-up after the appointment to measure customer satisfaction

Features Include:

• Reminders can be sent by telephone and SMS text message
• Touch-tone or spoken responses
• Multiple languages
• Full audit trail
• Real-time management information
• Integration with back-end calendaring and CRM systems

Through partnership with Cable&Wireless, HTK Horizon™ Account Management appointment reminder solutions are connected to the CJX and GSi networks, enabling secure integration with other customer record management systems.

Please contact us for more information or to arrange a demonstration: info@htk.co.uk / 0870 600 2311