Public Sector

HTK has been delivering secure citizen interaction solutions to Government since 2001. Typically delivered through prime contractors such as BT, Cable&Wireless and Accenture, HTK solutions have underpinned key Transformational Government projects including:

• The National Police Portal, www.police.uk (2001 - 2007)
• Telephone e-Voting with six local authorities (2002 - 2003)
• Single Non-Emergency Number '101' text messaging (2007)
• Police Direct messaging services for neighbourhood policing (2005 - ongoing)

HTK Horizon™ interactive voice and media services improve the delivery of public services by:

• Opening-up new methods of communication
• Personalising them around the needs of the citizen
• Reducing the burden on front-line staff through greater automation
• Enabling new ways of working that reduce cost and improve customer satisfaction

HTK Horizon™ services are securely hosted and can be shared between business units, removing the need for duplicated investment in specialised hardware and software, whilst retaining a level of access and control necessary for localised e-service delivery.