Do more with less!

Using HTK  Horizon, citizens can be engaged more effectively and the need for (and cost of) face-to-face and phone-based contact can be significantly reduced.

Put information into the hands of citizens

HTK's securely hosted services make it simple for public sector organisations to send timely, relevant and personalised information to citizens on issues that matter to them; whether a routine case update to an individual citizen or a geographically-targeted mass notification to the community during a major incident.

Self-service 'channel shift'

Inbound self-service channels can be set up and personalised to the needs of each individual citizen, whether using SMS texting, automated call handling or the web. 

By giving citizens 24x7x365 access to information and services through their preferred method of access, customer satisfaction can be increased and operating costs reduced.

Secure and cost effective

Unlike many other suppliers of SMS text and voice messaging solutions, HTK has the information security expertise (ISO27001 certified) to ensure that personal data is adequately protected.

It is web-based (Software as a Service) meaning no up-front capital cost, and flexible license pricing means that you only pay for what you need on a monthly basis.

HTK Horizon is available for simple and cost-effective procurement through Buying Solutions.

A single platform covering a range of service areas

Horizon can help to automate a wide range of processes, helping public sector organisations to "do more with less".

• Mass notification, warning and informing
• Multi-channel marketing, making citizens aware of relevant services
• Call handling and service automation, improving satisfaction and reducing operational costs

Contact us to find out more

Why not invite us to show you what can be achieved in a free half-day Discovery Workshop?

Click here to contact us or call our public sector team:

Justin Bowser
Director of Public Sector
0870 600 2311 / 07734 980 301