HTK Horizon™ can significantly reduce the cost of keeping your customers up to date regarding the status of their accounts, through automated payment reminders and requests to settle overdue balances.

Experience shows that timely reminders can lead to full payment and prevent a situation where the risk profile of a debt increases. In the US, finance businesses using automated notification have seen a 96% increase in payments within 5 days of contact.

Contact can be made using a blend of automated outbound voice (IVR), SMS and email to best suit the customer's unique profile. IVR enables customers to provide information or make a payment, or to be routed directly to an agent.

• Notification of an outstanding balance
• Reminder that a payment is due
• Collection of a promise-to-pay date
• Notification of potentially fraudulent card activity
• Alert that a card-limit or overdraft limit is about to be reached
• Confirmation of new card activation

Automated outbound communication can be integrated into credit-control systems and other existing business processes through the industry standards-based Horizon™ Gateway. Inbound response channels can be quickly and easily set-up, with real-time reporting to show the status and outcome of each customer contact.

Security is paramount. HTK conforms to ISO 27001 for information security management and the PCI DSS standard for payment card processing, and all HTK staff have National Security Clearance to NPPV standard.

Features

• Automated outbound contact by interactive voice (IVR), SMS, email or fax
• Identification and validation of called (outbound) or calling (inbound) party
• Can be integrated with credit-control systems and existing business processes
• Inbound response channels, including automated payment collection
• Detailed management information on all customer contact

Benefits

• Collect more
• Reduce the cost to collect
• Fast to deploy, with no capital expenditure
• Improve customer retention through proactive service

Contact us to find out more