News

HTK Prompt-2-Pay enables business to reduce the cost of recovering missed or late payments and deliver enhanced customer experience.

Mobile networks can significantly improve communication with their Pay & Go customers, thanks to the HTK Horizon Service Delivery Platform.

HTK to provide on-demand hosted service, delivering superior self-service applications.

Eastern Region Truckwatch users can now sign up for Message Broadcasts while on the road, thanks to HTK Broadcaster.

HTK's Sales Team expands with new strategic recruitment.

Senior members of the Australian Federal Police, along with the Australian Capital Territory Minister for Police and Emergency Services, visit Suffolk to find out more about Police Direct.

HTK Operations Manager Scott McAvoy completes London Marathon

New technologies showcased at Nuance Summit

HTK attended the inaugural Nuance Northern EMEA Partner Summit last week. During the summit Nuance shared new information on their Speech Recognition and Speaker Verification (biometrics) technologies as well as defining the way in which HTK and Nuance will serve the market throughout 2008/2009.

The HTK Channel partner strategy continues to gain momentum with the appointment of Graham Tidd as Channel Sales Manager.

Justin Bowser, Director of Public Sector services at HTK, outlines the benefits of effective Police-Public communication in Suffolk.

HTK gives East Suffolk companies the opportunity to try new Customer Interaction Management software, following this years IP-City event.

HTK attends Mobile Government 2008

HTK has been attending Mobile Government 2008 at the QEII Conference Centre in London this week. The event saw HTK engaging in discussion about how innovative Next Generation services can transform the design and probision of services in the public sector. HTK is an approved e-Delivery Team partner, through the Government Gateway Alliance Programme.

Next generation reporting tool available to HTK Customers

HTK Message Broadcasting Services keep Suffolk residents informed during storms

Local residents have been kept informed of road closures and traffic problems during this weeks heavy weather, thanks to Suffolk Constabulary's use of HTK Message Broadcasting Services. Police Direct subscribers received emails and SMS alerts about the extent of storm damage, enabling them to plan journeys more effectively.

HTK launches a new Police Direct website, with the portfolio of services now available to all UK Forces

HTK Horizon Account Management Services offers automated debt recovery to small and medium enterprises.

HTK launches RSS feed

Visitors to the HTK Website can now keep up with the latest news from HTK by subscribing to the HTK RSS Feed. HTK customers and partners can take advantage of up-to-date information on HTK Services syndicated directly to the desktop.

HTK IVR elevates O2 Customer Service to new heights

O2 Pre Pay have asked HTK to deliver unparalleled Customer Experience by creating the most personalised IVR information service yet. Callers will be able to hear promotions and offers available to them as an individual, without having to listen to information that does not apply to them. When launched, the new service will take Helpline and Information IVR standards to an unprecedented level.

HTK Horizon Message Broadcasting integrates seamlessly with Pitney Bowes MapInfo to offer unique mapping features.

Most UK small businesses are struggling to afford the technology to solve their customer management problems

HTK signs up for TM Forum

HTK is delighted to announce its membership of the TM Forum, a world-leading trade association providing leadership and guidance to improve the development and delivery of information services. Forum Vice-President Libbey Scherble said 'The TM Forum is very pleased to welcome HTK as a member. With their expertise in Customer Interaction Management and Software as a Service, we feel they will make a positive contribution to the work of the TM Forum and our industry.'

Innovative new RTT Service powered by HTK's low-cost, low-risk Horizon platform

HTK exhibit at IP Telco World 2008

HTK has been able to increase its visibility in the Telco sector by sponsoring lunch at last weeks IP Telco World event. HTK management were able to participate in useful round-table discussions, offering advice on the challenge of delivering IP Convergence whilst maintaining profitability.

Intercall automate Credit Control through HTK Technology

HTK has delivered an automated Credit Control service to Intercall Conferencing Services. Part of the HTK Account Management Suite, the application enables Intercall to contact their customers, notifying them of outstanding balances without the need for manual intervention. In addition, the system allows the customer to be connected directly to an agent if they wish, ensuring effective use of agent time, and a reduction in overall debtor days.

HTK and the RTT Alliance set new standard for text-based telephony services

HTK will be sponsoring lunch on Day Two of IPTelco World 2008