HTK has launched a configuration of the Horizon platform to meet the demanding requiremements of large utility companies.
 
Building on previous success in the public sector, Horizon provides utility companies with an integrated capability for mass-notification of customers in the event of a service outage, plus packaged applications for the automation of many day-to-day customer service tasks, such as payment collection, appointment reminders and inbound call management.
 
Marlon Bowser of HTK comments; "Utility companies have a difficult task to retain customers in a market where the consumers' ability to switch supply has become so accessible. Horizon can help utility companies to manage the relationship with their customers, to retain loyalty, and at the same time drive cost out of their business."
 
Horizon offers unrivalled features and performance for a low monthly price, with no capital expenditure required.
 
More information is available at http://www.htk.co.uk/pressoffice/downloads.asp