Service Delivery

HTK operates a carrier-class Service Delivery Platform for voice and interactive media, with a focus on innovation to develop new value-added services for next-generation IP-based networks.

The Horizon™ platform is based on open industry standards such as JAIN SLEE, VoiceXML and Web Services; providing maximum performance, scalability, robustness and interoperability.

Quality and Security

• ISO 9001 quality standard for service delivery
• ISO 27001 information security standard
• ITIL Change Management and Service Desk
• Secure audited physical hosting sites
• Defence-in-depth security including multi-layer firewalls and intrusion detection systems
• Experience of using HMG approved encryption algorithms
• National Security Clearance of all staff to NPPV standard
• Certified Ethical Hacker on staff

Operational Infrastructure

• Distributed and IP (SIP) enabled
• Full disaster recovery capability
• 100Mbps Internet connectivity
• Load-balanced server clusters
• Fault-tolerant JAIN SLEE application core
• Load-balanced IP-traffic and applications (F5 BIG-IP)
• Resilient EMC storage for data availability and integrity
• Resilient switched LAN fabric with dual teamed connections
• Resilient WAN connectivity with diverse supply of physical circuits

Service Level and Support

• Service availability in excess of 99.95%
• 24 x 7 x 365 customer service and support
• Proactive service level monitoring and management