CS: Customer Service
Horizon™ CS provides a suite of applications that can be rapidly deployed to enhance customer experience and reduce operational cost through the automation of repetitive customer interactions.
Horizon™ CS enables messages to be delivered to individual customers or groups of customers. Customers can register to receive messages about specific services. Using registration data and the unique geographical mapping interface organizations can distribute messages of a personalised nature meeting the needs of individuals and groups of customers. Horizon™ CS also provides inbound communication channels to manage enquiries, requests for information and feedback from customers.
Horizon™ CS supports:
- Appointment reminders
- Service updates
- Payment reminders
- Information requests
- Customer surveys
- Contract renewals
- Office or business outlet location finder
- Contact centre queue management
Benefits:
- Reduce cost of missed appointments
- Enables customers to rapidly respond to reminders or requests for information/payment
- Customer satisfaction increased by personalising messages
- Reduce pressure on Contact Centre staff
- Encourages customer feedback and collection of data for service improvement
- Business process efficiency gains through automation of non-critical tasks
Technical Features:
Inbound and Outbound SMS, MMS, Email, Fax and Interactive Voice Response (IVR); Geographical mapping interface; Web design for registration facilities; Web interface for measurement and analysis; Industry standard interfaces for integration into existing customer contact management systems.
For more information on price and delivery contact: sales@htk.co.uk