BP: Billing and Payment

Horizon™ BP is a suite of interactive communication services that can significantly reduce the cost of keeping your customers up to date regarding the status of their accounts, through automated payment reminders and requests to settle overdue balances.

With Horizon™ BP services, both outbound and inbound interactions are possible, substantially automating the dialogue between business and customer and providing a personalised, self-managed service. This can reduce the time spent by contact centre agents making outbound calls, and improves the overall quality of the customer experience.

Security is paramount - in addition to the security surrounding our platform, all our team are vetted and cleared, while a full audit trail is provided for every transaction ensuring the ease of managing the service.

Prompt-2-Pay

Prompt-2-Pay enables organisations to prompt their customers for payment or remind them of imminent payment due dates by utilising the most effective communication channel. Contact can be made using a blend of automated outbound voice, SMS and email, tailored to the customer's unique profile. The Prompt-2-Pay IVR application enables customers to pay bills via an automated dialogue, agree a promise to pay date, or to be routed directly to an agent.

Benefits:

• Enable the fast and effective scaling of current operations to meet increased demand
• Reduce contact centre overheads through automation of repetitive tasks
• Rapidly deploy hosted services at low cost
• Increase cash flow by enabling rapid customer response to payment reminders
• Improve efficiency by engaging agents only when customers wish to interact
• Increase customer satisfaction through personalised interactions and timely reminders
• Easily integrate with existing business process management applications
• Stay in control and audit operations using a comprehensive range of online management information

Technical Features:

Inbound and Outbound SMS, MMS, Email and Interactive Voice Response (IVR); Web interface for measurement and analysis; Speech Recognition for improved identification and verification available where required; Industry standard interfaces for integration into existing customer contact management and finance systems.

For more information on price and delivery contact: sales@htk.co.uk