Custom Solutions
Automated voice, web and mobile communication can increase customer satisfaction and assist competitive differentiation, reducing operational costs while increasing business agility through communication-enabling a wide range of day-to-day business processes.
The question is: How could your organisation benefit?
Consultancy
HTK has developed a structured process to help answer that question. Firstly, by providing technology-independent business guidance to ensure that a need is clearly articulated and understood, before providing recommendations on the most appropriate way forwards.
- Technology and vendor-neutral advice; an holistic approach
- Technology Workshop; to demonstrate state-of-the-art capability
- Application Discovery Workshop; to identify addressable challenges
Concept Lab™
Even when a need has been identified and a solution proposed, a risk remains; how do I quickly evaluate and quantify the financial and operational benefit to my business, and how do I know that my customers will accept and adopt the new services that I base my business case on?
The HTK Concept Lab™ can address these risks through a structured approach involving a proof-of-concept demonstration or customer trial.
- Evaluate the latest technology
- Measure customer satisfaction
- Quantify business benefit
Custom Development
HTK can develop custom I-Modules and Inform reports, and turnkey solutions including dialogue design and scripting, software development and data integration.
HTK has delivered custom solutions to a wide range of enterprise, corporate and public sector clients, including the first ever UK electoral voting by IVR and the UK National Police Portal, classified as Critical National Infrastructure. All HTK staff have National Security Clearance to NPPV standard.
- ISO 9001 Quality Management
- PRINCE2 Project Management
- ISO 27001 Information Security