Horizon lets you target and send personalised outbound messages to your customers by email, SMS text messaging and interactive voice (IVR) calls, based on their preferences and other acquired data. Inbound response channels can be set-up for end-to-end campaign management.

Software as a Service

Horizon is a “thin-client” web-based platform that will work on the majority of browsers with Java Script enabled. User roles can be tailored to provide users with exactly the functionality they need, with flexible license pricing so that you only pay for what you use. Technical departments can integrate Horizon using industry-standard XML web services.

Plug-in applications

Plug-in Horizon I-Modules™ enable the automation of a wide range of business processes, from appointment reminders and payment collection through to inbound call queuing and routing. Horizon delivers the best possible customer experience as well as a compelling financial business case.